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Find answers to common shipping questions including delivery times, tracking info, international shipping, and how to handle delays or damaged items.
Delivery times vary depending on the destination and the shipping method selected. To mainland UK:. • Standard Delivery: Typically arrives within 2 business day from the point of dispatch. • Premium Delivery: Typically arrives within 1 business day f
Once your order has been dispatched, you will receive an email with a tracking link and number. This will take you straight to the tracking portal of the courier who will be delivering your parcel. If you haven’t received tracking info and think you
Yes, this is possible. Whilst you will not be able to select a specific delivery date at checkout, we can accomodate this for you. Once you have placed your order, please email [email protected] with your delivery date, and we will try our be
Absoloutely!. When checking out, please just select the 'pick up in store' option. We will then email you when your order is ready for collection.
If your expected delivery date has passed, check your tracking link for updates. If it’s delayed or shows no movement, please get in touch — we’ll chase it up and keep you updated.
If no one was available at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the
We’re sorry your item(s) have arrived damaged. Some items break during shipment. We’ll do our best to help. Please email our team as soon as possible with an image of your damaged item for further assistance. We will work tirelessly to resolve the is
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team at [email protected] for assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the p